BusinessBuilder™ Software & Coaching

There's much to see here. So, take your time, look around, and learn all there is to know about us. 

businessbuilder™

Our unique and exclusive shop performance and coaching software.

Advisory Vehicles Best Practices Business Coach Dashboard Data  E-Myth  Hybrid Incentive

1.  Gap Analysis

By looking at financial data for the previous two years, you will see exactly how your shop stacks up against the best of class benchmarks for independent repair shops of the same size and type.


2.  Survey & Action Plan

You will have a one-on-one session with a ShopPros coach to complete an in-depth analysis of your business. Once completed, the BusinessBuilder software determines what you are NOT doing that the top shops ARE and a list of recommendations is generated.

Compensation Instructors  Labor Rates Leadership   Marketing Service Advisor  Start-Up

3.  Planning and Implementation

After selecting from the list of recommendations you want to implement into your business, each action is costed, ordered, timed, and assigned to a person on your team who will be responsible for overseeing execution.  


4. Control and Communications

Once the plan and actions has been finalized, BusinessBuilder acts like a control panel or cockpit in an airplane tracking progress every step of the way.  It even supports communications amongst your team as the action plans are executed and the targets are met.

Cindy Moore - Sales Coordinator


I bring over 30 years of experience to ShopPros in both Sales and Customer Service. 


I am  a positive and optimistic family-oriented person and I enjoy informing shop owners about the proven tools, systems and services that will make them successful.


My aim is to help shop owners reach their goals and embrace their potential to bring their business to the next level.  

Kirsten Selvage - Marketing Director

With a background in economics, insurance and finance, I have a passion for numbers.


I enjoy speaking with shop owners all over North America, and I know that more often than not,  many feel alone at the top (or bottom), with nobody to confirm where their numbers need to be to achieve the highest level of success. 


My thing here at ShopPros is working closely with our Members and coaches to solve problems, make changes, analyze the positive outcomes, and see owners surpass their goals.



online personal coaching

Leadership   Marketing Service Advisor  Start-Up Succession Planning  Training

ShopPros™ uses state-of-the-art learning techniques, supported through one-on-one virtual Coaching and Performance Groups to promote skills development. 

Our step by step blended learning approach helps ShopPros™ members develop at their own pace. 


Skills and Competencies Learned: 

• Marketing & Sales 

• Financial Management 

• Facility Management 

• Workflow & Productivity 

• Inventory & Purchasing 

• Human Resources 

What’s in the ShopPros Tool Box?


  • ShopPros Online Learning System 
  • BusinessBuilder Software 
  • Customized 1-on-1 Coaching
  • Monthly Webinar opportunities
  • Three-day live events- connect with  your community of shop owners and industry experts.
  • A la carte services available

Who are you taking on your journey? 


  • ShopPro Coach 
  • ShopPros Performance Group
  • ShopPros Member Experience Team  

*********

  1. Optional pay-as-you-go plan (no contracts!)
  2. No travel or travel costs - our entire program is live & in person - online!

Keith Yates - Head Coach

Keith brings over 30 years’ experience in automotive aftermarket including multi-unit management, franchising, single and multi-unit ownership.  


His 16-year term within Meineke’s Senior leadership included positions of Field Operations Manager, Regional Director of Operations, Regional Vice President and COO, and Vice President of Operations where he was responsible for field based franchisee support, franchisee training, and new center development. 

Richard Dansereau - Coach

 Richard is the ShopPros Coach for the 

Rockies Region. 


He is a licensed technician and before becoming a Performance Coach, Richard guided his family-owned business, LADS Auto in Calgary, Alberta through its growth from a 3 bay service station to a state of the art 14 bay high production Service Center  

Bill Gray - Coach

 

Bill is a ShopPros coach and owner of Gray’s Auto. He has 40 years of automotive experience and first came to us as a member. 



Through his leadership and dedication to learning the ShopPros system, his shops productive capacity increased from 65% to 82% and wants to help other shop owners do the same. 

Jack Chapman - Coach

Jack comes to ShopPros with an extensive automotive background. 


In his 20 years of automotive experience, he has seen every aspect of shop performance from General Service Technician to Regional Manager. Jack has experience in Multi-Unit management as well as proven leadership in performance based concepts. His strengths include team building, training, recruiting, and profitability through P&L management. 


Jack truly believes that every process starts with the people “buying in” and has achieved much success in approaching every situation with this in mind. 

retention centre

The Problem

Most repair shops have their service advisors performing every task that involves the customer. In this model, customer care can suffer dramatically as the advisors are pulled away from the customer to answer the telephone, set appointments, update vehicle status, cashier, follow-up and the list goes on and on.


Progressive shop owners today understand the importance of providing an incredible customer experience. They understand that future sales and customer retention are largely based on the experiences their clients have with the front counter.


This is a tough task when you realize that none of these customers want to be there in the first place. Something on their vehicle is broken or requires maintenance and it is an interruption to whatever they would rather be doing that day. Then when you start adding the irritations, such as not answering the phone, or being put on hold then sent the voicemail, many customers give up and call your competitor.


  • We believe the first contact with a new customer is the most important one.
  • We’re not trying to replace professional service advisors, just help them do what they do best, better.
  • Once we remove the routine and non-complex tasksvfrom your front line, sales increase and the customer experience improves.
  • Our solution is almost always more cost effective then adding and training internal resources.


Compensation retention Leadership   Marketing Service Advisor

Compensation retention Leadership Marketing Service Advisor

retention centre overview

Jamie Sheepway -Manager, ShopPros Retention Centre

I'm Jamie -  I come to ShopPros from the fast paced world of luxury automobile dealerships where I experienced  all areas of the service department. 


My favourite part about managing the Retention Centre  is that I have the opportunity to help give independent shop owners the time to concentrate on their business, grow, and offer their customers a comfortable and professional experience. 

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