Virtual Service Advisor Training At ShopPros

September 9, 2025 ShopPros

Enhancing Automotive Service Through Professional Development

At ShopPros, we understand that success in the automotive service industry begins with strong communication, efficient processes, and well-trained staff. That’s why we offer Virtual Service Advisor Training—an easy and effective way for your team to gain valuable skills without ever leaving the shop. Whether you’re an owner looking to improve your team’s performance or a new advisor aiming to boost your confidence, our training programs are built to make a lasting difference.

What Is Virtual Service Advisor Training?

Our Virtual Service Advisor Training program is a live, online experience designed to sharpen the skills of automotive service professionals. Through interactive sessions, our expert coaches walk advisors through best practices in service management, sales techniques, and customer communication.

The training focuses on real-life situations that advisors face every day at the front counter. From greeting customers to handling objections, we give your team the tools to handle it all with professionalism and confidence.

Why Choose ShopPros’ Virtual Training?

We know that running a busy shop leaves little time for travel or in-person classes. That’s why our virtual training programs are the perfect fit—they’re flexible, accessible, and proven to deliver results.

Here’s what sets ShopPros apart:

Live Coaching: Not pre-recorded! Your team gets personal feedback in real time.
Convenient Scheduling: Join from anywhere with a stable internet connection.
Built for Shops: Every lesson is tailored to the automotive industry.
Results Driven: Our graduates see better customer reviews, higher sales, and improved workflow.

What Will Your Service Advisors Learn?

Our service advisor training covers everything your front-line team needs to grow into skilled professionals. Topics include:

Effective communication with customers
Building trust and transparency
Presenting repairs and services with confidence
Managing objections without losing the sale
Prioritizing tasks and managing time
Understanding shop workflow and team dynamics

Whether your shop offers general automotive service or specializes in specific repairs, our training equips your advisors with the tools to boost productivity and increase customer satisfaction.

Benefits For Your Shop

Investing in your team isn’t just good for morale—it directly impacts your bottom line. Shops that enroll in our training programs often experience:

Improved customer retention
Higher average repair orders
Increased upsells through better communication
More efficient scheduling and workflow management

When your team communicates clearly and operates with confidence, your whole shop benefits.

Get Started Today

Ready to invest in the future of your team? Signing up is easy. Simply fill out the form for more information on our website, and a ShopPros representative will reach out with details on the next available session.

Don’t wait to take your service team to the next level. With ShopPros’ Virtual Service Advisor Training, success is just a few clicks away.

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Our Customer Reviews

I have been a member of ShopPros before it was even ShopPros. Call us founding fathers. LOL. I have have spent 25 years training with so many organizations within this industry. There are a lot of amazing people out there. Why ShopPros? It's driven by shop owners, who live , breath and experience your pains, your same highs and lows, your staff issues, your financial issues. I get it. I run a 2nd generation business since 1976. I have been a member since 2004 because it's not just about learning, teaching and a coaching with you. It's about proven real world and time systems. Not stuff from 10 years ago being still coached and trained. I like that ShopPros is about high performance shop owners wanting not just the low hanging fruit, they want the whole thing, they want sales, Net profit, systems, process, marketing, HR. It's a company that helps with so many facets of our automotive business. Their analytical software Business Builder combined with the power of Protractor, makes it the only superior shop management coaching tool. The team behind ShopPros are just like us, not executives, or CEO they are former shop owners, family of shop still running, Industry leaders and some of the greatest owners aiding to help develop their systems. There are coaching and training companies that can easily fix a broken shop. That's simple! What happens when your shop is running smoother how do you climb up to the next level! Carlo Sabucco-Owner and all other positions held in Sils Complete Auto Care Centre, Oakville, Ontario, Canada. Team leader of G4 group who are the founding members of the organization since 2004 we have been like family and built incredible companies with the ShopPros way.
Carlo Sabucco Oct 10, 2021

Joined ShopPros less than a year ago and I could not be happier. They are always there to support you with all your needs. Trust the process and I promise you that you will not be disappointed. Keep up the good work everyone!
Eric Walker Jul 7, 2021

I've been a member of the ShopPros group for 5 years now. I was looking to join an organization that I would call a "Team Member" instead of just a company with their vision. The comradery at ShopPros is tremendous and every member is there to help you if you need advice. ShopPros has made a tremendous impact on me, my shop, and my family.
Rob Brouwer Jun 6, 2021

I joined ShopPros at the beginning of 2020 after trying other automotive business management products and wanting something different. Well ShopPros delivered and not only did our shop numbers increase but the accountability I now have with other automotive shop owners is priceless! I highly recommend making the investment into your business and in you!
Jeffrey Grassman Jun 6, 2021

Great coaching and fantastic accountability. Shoppros keeps you on track and focused. Highly recommend them to anyone who wants to take their auto repair business to the next level.
Booy Family Jun 6, 2021

Love the Shoppros system, advisor training also highly recommended. Immensely helped with my repair shop’s growth.
David Jun 6, 2021

Shoppros has made a huge difference in my business! Three years ago I was considering shrinking my two-shop business down to one because things weren't going well. Now I find myself wondering if I should be adding locations!!! As a small business owner you often question everything you're doing and wonder what needs changing, adding or deleting. With the relationship you continuously build and strengthen with your coach and your Shoppros peer members, you are constantly challenged and told outright what's what - sugar coating it just delays the inevitable! Haha! Having this group to consult makes decisions much easier when you have those that are in your industry and super experienced giving you advice. Decisions you delay and delay acting on are pushed in the right direction. Thank you Shoppros. Success is now in my sights!
Phil Deveau Jun 6, 2021

An excellent company that has YOUR best interests at the core of their purpose. ShopPros has a professional attitude and the tools to assist you and your business succeed!
Steven Muir May 5, 2021

Incredible company to be partnered with. They keep me accountable which i need to keep me on target. They help to reduce my work load. I can not say enough about Richard, Ashley, Kirsten and Jamie. There teams keep me moving forward. If your if the market for a coaching team give them a call.
Matt Tibbetts Apr 4, 2021

ShopPros has been a great asset to my business. The BusinessBuilder software tells me exactly where I need to be on a daily basis! The coaching and training team is very helpful and professional!
JW Chapman Apr 4, 2021

This team is highly qualified and provide amazing training and customer service! Highly recommended.
Riaz Sidi Aug 8, 2019