In the ever-evolving landscape of automotive repair, providing exceptional customer service is essential to success. Introducing the Customer Management Group, a modern solution that changes how auto repair shops interact with their customers.
Service advisors have a stressful job, answering phones, creating work orders, and explaining car maintenance and repairs to customers. Think about how much time your service advisors could save if they didn’t have to answer phone calls while helping customers. If they didn’t need to worry about deferred work calls, or thank you calls.
At ShopPros, we offer automotive virtual service advisor services to help tackle this problem. Our experienced agents take care of the incoming phone calls, set appointments, and update vehicle repair status. We take the hassle out of phone communications, and ensure your customers get the attention and care they deserve.
In today’s fast-paced world, customers expect prompt and personalized service at every touchpoint. With our virtual service advisor solution, you can elevate your customer experience to new heights.
Our team at ShopPros answers phone calls from customers, ensuring quick and professional responses to their questions. We assist with scheduling appointments, completing follow up thank you calls, promotional calls, and inactive client calls. We work alongside you as part of your team to deliver exceptional service. Our goal is to make a significant impact through our support.
Managing phone communications can be a time-consuming task for auto repair shop owners and staff. Our online service advisor saves you time and allows you to focus on servicing vehicles and keeping customers satisfied. By outsourcing your phone communications to us, you can streamline your operations, improve productivity, and enhance overall efficiency.
Our team schedules appointments, makes thank-you calls, and follows up on unfinished work. Our team ensures that they handle every customer interaction professionally and with care. This includes scheduling appointments, making thank-you calls, and following up on unfinished work.
Effective customer communication is key to driving revenue growth and building long-term relationships.
Our online service advisor assists in retaining customers by making personalized follow-up calls, sending seasonal reminders, and promoting maintenance services. The advisor helps in keeping customers engaged and coming back for future services. They send seasonal reminders to keep customers informed about upcoming services. The advisor also promotes maintenance services to encourage customers to keep their vehicles in top condition.
We help you stay top-of-mind with your customers and drive sales opportunities. You can set your auto repair shop up for long-term success by engaging customers. This means using our knowledge to attract and retain customers. By doing this, you can increase your profits and ensure the longevity of your business.
Consistency with your customer service is the driving factor between maintaining a loyal customer base. Our virtual service advisor services help you maintain a consistent level of service excellence.
Our team ensures that every customer receives equal attention and professionalism. We are dedicated to quality and reliability. You can trust us to represent your brand well and uphold your great reputation for customer service.
In today’s competitive auto repair industry, customer communication is more important than ever. With ShopPros’ virtual service advisor services, you can improve customer experience, increase efficiency, and boost revenue growth. Our team helps with answering calls, booking appointments, sending thank-you messages, and reminders.
We aim to assist you in creating strong connections with customers and reaching your business objectives. Elevate your auto repair shop with our virtual service advisor solution and experience the difference firsthand.
I have been a member of ShopPros before it was even ShopPros. Call us founding fathers. LOL. I have have spent 25 years training with so many organizations within this industry. There are a lot of amazing people out there. Why ShopPros? It's driven by shop owners, who live , breath and experience your pains, your same highs and lows, your staff issues, your financial issues. I get it. I run a 2nd generation business since 1976. I have been a member since 2004 because it's not just about learning, teaching and a coaching with you. It's about proven real world and time systems. Not stuff from 10 years ago being still coached and trained. I like that ShopPros is about high performance shop owners wanting not just the low hanging fruit, they want the whole thing, they want sales, Net profit, systems, process, marketing, HR. It's a company that helps with so many facets of our automotive business. Their analytical software Business Builder combined with the power of Protractor, makes it the only superior shop management coaching tool. The team behind ShopPros are just like us, not executives, or CEO they are former shop owners, family of shop still running, Industry leaders and some of the greatest owners aiding to help develop their systems. There are coaching and training companies that can easily fix a broken shop. That's simple! What happens when your shop is running smoother how do you climb up to the next level! Carlo Sabucco-Owner and all other positions held in Sils Complete Auto Care Centre, Oakville, Ontario, Canada. Team leader of G4 group who are the founding members of the organization since 2004 we have been like family and built incredible companies with the ShopPros way.
Carlo Sabucco Oct 10, 2021
Joined ShopPros less than a year ago and I could not be happier. They are always there to support you with all your needs. Trust the process and I promise you that you will not be disappointed. Keep up the good work everyone!
Eric Walker Jul 7, 2021
I've been a member of the ShopPros group for 5 years now. I was looking to join an organization that I would call a "Team Member" instead of just a company with their vision. The comradery at ShopPros is tremendous and every member is there to help you if you need advice. ShopPros has made a tremendous impact on me, my shop, and my family.
Rob Brouwer Jun 6, 2021
I joined ShopPros at the beginning of 2020 after trying other automotive business management products and wanting something different. Well ShopPros delivered and not only did our shop numbers increase but the accountability I now have with other automotive shop owners is priceless! I highly recommend making the investment into your business and in you!
Jeffrey Grassman Jun 6, 2021
Great coaching and fantastic accountability. Shoppros keeps you on track and focused. Highly recommend them to anyone who wants to take their auto repair business to the next level.
Booy Family Jun 6, 2021
Love the Shoppros system, advisor training also highly recommended. Immensely helped with my repair shop’s growth.
David Jun 6, 2021
Shoppros has made a huge difference in my business! Three years ago I was considering shrinking my two-shop business down to one because things weren't going well. Now I find myself wondering if I should be adding locations!!! As a small business owner you often question everything you're doing and wonder what needs changing, adding or deleting. With the relationship you continuously build and strengthen with your coach and your Shoppros peer members, you are constantly challenged and told outright what's what - sugar coating it just delays the inevitable! Haha! Having this group to consult makes decisions much easier when you have those that are in your industry and super experienced giving you advice. Decisions you delay and delay acting on are pushed in the right direction. Thank you Shoppros. Success is now in my sights!
Phil Deveau Jun 6, 2021
An excellent company that has YOUR best interests at the core of their purpose. ShopPros has a professional attitude and the tools to assist you and your business succeed!
Steven Muir May 5, 2021
Incredible company to be partnered with. They keep me accountable which i need to keep me on target. They help to reduce my work load. I can not say enough about Richard, Ashley, Kirsten and Jamie. There teams keep me moving forward. If your if the market for a coaching team give them a call.
Matt Tibbetts Apr 4, 2021
ShopPros has been a great asset to my business. The BusinessBuilder software tells me exactly where I need to be on a daily basis! The coaching and training team is very helpful and professional!
JW Chapman Apr 4, 2021
This team is highly qualified and provide amazing training and customer service! Highly recommended.
Riaz Sidi Aug 8, 2019