Customer Experience Management

Many times Advisors on the sales counter have to make the decision on whether to focus on the customer that is in front of them or the one on the other end of the phone that is ringing into the shop.  How do we take exceptional care of both at the same time? CustomerPro can help you resolve this conflict by providing seamless support that ensures you have an optimal customer experience no matter where the customer is at the time.

CustomerPro is a multi-faceted program leveraging our experienced agents to take care of the incoming phone traffic, set appointments, update vehicle repair status and ultimately follow-up on the overall customer experience directly with the customer on behalf of the shop.  We are an extension of your team and the customer never knows the difference.   The program features you can choose from include:

1. Inbound Call Answering (Virtual Service Advisor)
2. Outbound Calls (drives customer loyalty through appointment scheduling)
3. Thank You/Prebook Calls (measures customer satisfaction/experience and bridges to their next appointment)
4. Inactive/Promotional Calls (keeps bays full through active customer sourcing and promotional offers)

All of this at a fraction of the cost of a full-time employee while elevating your customer satisfaction and retention efforts.

Book a Demo Today!